FAQs

Questions, answered.

Everything people ask us most. If yours is not here, WhatsApp us.

Orders & delivery

How can I track my order?

Once your order is dispatched from our warehouse you will receive a Tracking ID by WhatsApp or SMS, which you can use to track your parcel online with our courier partner.

If you have not received tracking details within 2–3 working days, message us on WhatsApp with your Order ID and we will help.

Do you deliver internationally?

Yes. We ship to most countries worldwide. Delivery times and charges vary by location — message us on WhatsApp at 0300 0756350 and our team will give you exact rates for your country.

What payment methods can I use?
  • Cash on Delivery (COD) — pay the courier in cash when your order arrives. Available across Pakistan.
  • Bank transfer — JazzCash, Easypaisa or a direct bank transfer.

For bank transfer orders, dispatch happens after payment is confirmed.

Sizing & products

How do I pick the right size?

Check the size chart on the product page before you confirm your order. Measure your child, or a tee they already wear happily, and compare in inches.

Stuck between two sizes? Message us on WhatsApp with your child’s age, height and weight and we will tell you which one to take.

Do you offer customisation?

Not at the moment. All our products come in standard sizes and designs so we can process and deliver quickly. We add new designs regularly, so keep an eye on the shop for fresh drops.

What is the fabric?

Every tee is 180gsm premium combed cotton with a ribbed neck. Every trouser is 100% pure cotton in an easy fit. Prints are high-density and applied front and back.

Returns

Can I return or exchange something?

Yes — you have 7 days from delivery. Items must be unused, unwashed and have their original tags and packaging. Sale items are not eligible. Full details are on the Returns & Exchanges page.

My order arrived damaged. What now?

Message us on WhatsApp within 24 hours of delivery with photos or video, and keep the item and its packaging. We will send a free replacement for damaged fabric, stitching issues or manufacturing defects.

Still need a hand?

Message us and a real person will get back to you, usually within 24 hours.

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