How can I track my order?
Once your order is dispatched from our warehouse, you will receive a Tracking ID via WhatsApp or SMS. You can use this ID to track your parcel online with our courier partner. If you don’t receive your tracking details within 2–3 working days, please message us on WhatsApp with your Order ID and we’ll help you out.
Do you offer customization on clothes?
Customization is not available at Citric Stories. All our products are made in standard sizes and designs to ensure quick processing and delivery. We’re always adding new designs, so keep checking our website for fresh drops!
Do you do international deliveries?
Yes, international deliveries are available. We ship to most countries worldwide. Delivery times and charges vary by location. For detailed information about shipping rates, delivery time, and countries we deliver to, please contact us on WhatsApp at 0300 0756350 and our team will assist you.
What payment methods are available?
We want checkout to be easy for you. We currently offer:
- Cash on Delivery (COD) — pay in cash to the courier when your order arrives. Available across Pakistan.
- Bank Transfer — pay via JazzCash, Easypaisa, or direct bank transfer.
For bank transfer orders, dispatch happens after payment confirmation.
How do I determine the right size for my child?
Check the provided size chart thoroughly before you confirm your order. The size chart is available on every product page. Please measure your child and compare with the chart in inches/cm. If you’re confused between 2 sizes or need help choosing, ask us on WhatsApp. Our team will guide you based on your child’s age, height, and weight.