Your satisfaction is our top priority.

1. The 7-day window

You have 7 days (168 hours) from the date of delivery to check your order for any issues. If you find a problem, contact us and we will verify and process your exchange or return right away.

2. Damaged or defective goods

• Report any damaged product within 24 hours of delivery on WhatsApp.
• Do not discard the item or its packaging — take clear photos or video and send them to us.
• Report within 24 hours and we will provide a free replacement for damaged fabric, stitching issues or manufacturing defects.
• After 24 hours we are unable to file a claim with the courier.

3. Conditions for exchange or return

To be eligible, the product must be:

• Unused, unwashed and undamaged
• In the same condition, with all original tags, packaging and accessories intact
• Not defaced or altered in any way

Sale items are not eligible for return or exchange.

We accept exchanges for:

• Wrong product received
• Defective or damaged item
• Size issues — subject to stock availability

4. Refunds

• Once your return is approved by our warehouse team, refunds are processed via JazzCash, Easypaisa or bank transfer.
• Delivery charges are non-refundable.
• A 10% deduction is made from the refund for shipping and packing costs.

5. How to request a return or exchange

1. WhatsApp us at 0300 0756350 with your Order ID, name, and photos or video of the issue.
2. Once approved, our team will guide you on sending the parcel back to the Citric Stories warehouse.
3. Return shipping is paid by the customer, unless the mistake is ours.

Note: actual product colour may vary slightly from the images due to lighting and photography effects.